The Continuing Story of Twitter and General Electric Customer Service
This post is a continuation of my earlier post about my customer service experience with GE.
About two weeks after my email exchange with GE customer service, I was delighted to receive a check for $176.50.
Subsequently, I exchanged emails with the customer service rep, thanking her for helping me out, and going above and beyond. I also used it as an opportunity to express my continued disappointment with the quality of my GE appliances, and explained to her that there were other problems with my fridge, namely a broken ice maker.
The replacement parts are quite expensive - about $275 - and so I have been using an old-school ice tray to make ice. I wasn’t asking GE to do anything about it. I just wanted them to know that for such an expensive part, it should last longer then just a few years.
I received an email from GE customer service this morning informing me that I should be on the lookout for brand new replacement parts for my ice-maker and bucket assembly.
This generosity came unexptidly, out of nowhere.
While I can’t help but be frustrated by the issues I’ve had with my GE appliances, I have to admit, I think they have earned a customer for life… or at least someone that will always keep GE on the list of choices when shopping for a new appliance.
